What is your refund policy?

Out of respect for veterinarians’ time, appointments are non-refundable.

How long does each virtual consultation last?

Each virtual veterinary consultation lasts for up to 15 minutes.

I loved my virtual veterinary consultation. Can I use the same vet in-clinic?

We’re glad to hear that! Absolutely! The contact details of your virtual veterinarian will be shared at the end of your consultation, so you know where to find them in real life.

How can I ask my current veterinarian to join Healthy Pets?

We’re always on the lookout for great vets to join Healthy Pets. Feel free to direct them to the “Join Our Team” button on the bottom right side of our website homepage.

Can I receive my prescriptions through Healthy Pets?

Due to regulatory barriers, that will depend on a number of factors including the type of prescription (OTC vs. non-OTC) and whether you have seen that veterinarian in person (outside of Healthy Pets) before!

I’m a subscriber and my clinic is currently unavailable. What should I do?

You can either wait for the next available appointment or use a one time consultation with another veterinarian.

Why isn’t your website displaying properly?

You might not be using a friendly browser. Healthy Pets works best on Google Chrome, so try using that instead.