Frequently Asked Questions


Out of respect for our veterinarians' time, appointments are non-refundable.

Your consult can last up to 15 minutes.

That's what we want to hear. You absolutely can make your virtual vet your in-person vet. Their contact details will be shared at the end of your consult, so you can get in touch with them in real life!

We're always looking for great vets to join our team! Just send them to Healthy Pets and they can click on the "Join Our Team" button right at the top of the page.

Due to regulatory barriers, that depends on a number of factors, including the type of prescription (OTC vs. non-OTC) and whether you've seen that veterinarian in person (outside of Healthy Pets) before.

You can either wait for the next available appointment or you can use a one-time consultation with another vet. It's up to you!

Not all browsers work perfectly with every site. Healthy Pets works best on Google Chrome, so give that a shot!